What can we help you with?

• About Pearls
  • How to take care of pearls
  • Value factors
  • Freshwater vs Saltwater (Akoya)
  • Types of Cultured Pearls
  • Cultured pearls vs natural pearls
  • Origin of Pearls
  • Pearl Colors and Overtones
  • I'm not sure which pearls to select?
  • How can I tell if my pearls are real?
  • How do I pick the perfect pearl color?
• Shipping
  • Tracking an order
  • Undelivered order
  • Taxes and duties
  • Partial shipment
  • Shipping Rates
• My Account
  • Recovering/Lost password
  • Update/View account information
  • Change password
  • Cancel account
  • Setting a password
  • How to create an account
• Ordering
  • Redeeming PearlClub™ VIP points
  • Price Change Policy
  • Bank fees
  • Backorder items
  • Order history
  • Cancel an order
  • Change an order
  • Redeeming a Gift Certificate
• Returns
  • How to Return Your Order
  • FREE 90 Day Returns Policy
  • Defective Item
  • Exchange Policy
• Additional and Optional services
  • How to use necklace and bracelet clasp?
  • Gift wrapping
  • Gift cards
  • Privacy Policy